Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.   You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.   You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The item arrived damaged or missing items

• All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing items, we will gladly replace the damaged or missing parts to you.
• Should we require the goods returned, we will offer a return solution.
• All claims for damaged or missing items must be made as soon as possible after receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any issue.
• Please take photographs of any damage and email them to us at [email protected], before sending the item back. We will assess the parts required from the photographs supplied.
• We will either repair or replace the product for you, or if stocks are exhausted, offer a similar product as a replacement

Manufacturer Warranty

Globber products are covered under Australian warranty for hardware failure, usually between 12 and 24 months from date of purchase.  E-scooter batteries are covered by a 1 year warranty from the date of purchase, and the Trike Raincover for 6 months from date of purchase. You must be the original owner and able to provide proof of purchase (credit card receipt is fine) and provide at least two photos of your scooter, one of the damaged part and one of the complete scooter.   Damage due to misuse, abuse, prolonged sun exposure, modification, and regular wear and tear is excluded. Warranty does not cover wheels or bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or other damage of parts that is a result of normal use.  Warranty does not cover failure to follow instruction manual for assembly and disassembly. Lightweight EVA foam wheels are not all terrain wheels, and will not be covered for improper use.   NOTE that ‘self-repairs’ prior to a warranty claim, as well as failure to follow supplied instructions will void this warranty, and claims will be assessed at our discretion.    Approved warranty claims will be repaired or replaced, at our discretion, at no cost to the customer.  Globber Australia reserves the right to deny any warranty claim.

You must stop using the product in question immediately if you raise a manufacturer warranty claim. You must be able to provide proof of purchase, indicating product purchase is inside the manufacturer warranty period (credit card receipt is fine) and provide at least two photos of your item, one of the damaged part and one of the complete product.    We may request additional photo’s should we wish to further assess your claim.  You must email [email protected], with this detail, plus your full name, address and mobile number, to make a warranty claim.  We will then assess your claim, and advise you of the outcome. Should we require the goods returned, we will offer a return solution at no cost to the claimant. If we deem spare parts will fix the issue, we will send the parts at no cost to the claimant