Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.   You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.   You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The item arrived damaged or missing items

• All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing items, we will gladly replace the damaged or missing parts to you.
• Should we require the goods returned, we will offer a return solution.
• All claims for damaged or missing items must be made as soon as possible after receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any issue.
• Please take photographs of any damage and email them to us at [email protected], before sending the item back. We will assess the parts required from the photographs supplied.
• We will either repair or replace the product for you, or if stocks are exhausted, offer a similar product as a replacement

Manufacturer Warranty

Globber products are covered under Australian warranty for hardware failure, usually between 12 and 24 months from date of purchase.  E-scooter batteries are covered by a 1 year warranty from the date of purchase, and the Trike Raincover for 6 months from date of purchase. You must be the original owner and able to provide proof of purchase (credit card receipt is fine) and provide at least two photos of your scooter, one of the damaged part and one of the complete scooter.   Damage due to misuse, abuse, prolonged sun exposure, modification, and regular wear and tear is excluded. Warranty does not cover wheels or bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or other damage of parts that is a result of normal use.  Warranty does not cover failure to follow instruction manual for assembly and disassembly. Lightweight EVA foam wheels are not all terrain wheels, and will not be covered for improper use.   NOTE that ‘self-repairs’ prior to a warranty claim, as well as failure to follow supplied instructions will void this warranty, and claims will be assessed at our discretion.    Approved warranty claims will be repaired or replaced, at our discretion, at no cost to the customer.  Globber Australia reserves the right to deny any warranty claim.

You must stop using the product in question immediately if you raise a manufacturer warranty claim. You must be able to provide proof of purchase, indicating product purchase is inside the manufacturer warranty period (credit card receipt is fine) and provide at least two photos of your item, one of the damaged part and one of the complete product.    We may request additional photo’s should we wish to further assess your claim.  You must email [email protected], with this detail, plus your full name, address and mobile number, to make a warranty claim.  We will then assess your claim, and advise you of the outcome. Should we require the goods returned, we will offer a return solution at no cost to the claimant. If we deem spare parts will fix the issue, we will send the parts at no cost to the claimant

 

Payment Methods

PAYPAL

Millions of businesses all over the world accept PayPal. With PayPal, you don’t have to enter your info every time you pay. Just add your cards and/ or bank account to PayPal. PayPal will keep them secure so you can shop anywhere PayPal’s accepted.  PayPal Service Fees. The fees which apply to the Products are set out in the Combined Financial Services Guide and Product Disclosure Statement (“CFSGPDS”) located here: /webapps/mpp/ua/cfsgpds-full?locale.x=en_AU.

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service. 

See here for PayPal’s Buyer Protection 

How to create a PayPal account?

Enter your name, email address, and password and click Next. Fill out your profile and click Agree and Create Account. Confirm your email address. After you’re done creating your account, double check your email inbox for an email from PayPal; open it to confirm your email address.

How to pay with PayPal without having an account?

• Checkout: Select a payment method. In this step, “select Proceed to PayPal”.
• Select “Pay with a Bank Account or Credit Card” If you are not registered in PayPal, select “Pay with a Bank Account or Credit Card”.
• Insert card’s details.
• Choose to create or not an account.

AFTERPAY

Shop now, pay it in 4 with Afterpay.   At Globber Australia, you can buy now and pay it in 4 interest-free instalments over 6 weeks.

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

How do I set up an AfterPay account?

• Step one: Add your items to your shopping cart.
• Step two: Select Afterpay as your payment method at the checkout.
• Step three: You’ll be redirected to Afterpay to login or create your account.
• Step four: Your payment schedule will be displayed.
• Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. You can find out more on at Afterpay’s safety and security page.

Items purchased with Afterpay can be returned for an exchange or refund, subject to Globber Australia’s Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

To find out more, visit the Afterpay website.

Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.