Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.   You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.   You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Globber products are covered under Australian warranty for hardware failure, usually between 12 and 24 months from date of purchase.  E-scooter batteries are covered by a 1 year warranty from the date of purchase, and the Trike Raincover for 6 months from date of purchase. You must be the original owner and able to provide proof of purchase (credit card receipt is fine) and provide at least two photos of your scooter, one of the damaged part and one of the complete scooter.   Damage due to misuse, abuse, prolonged sun exposure, modification, and regular wear and tear is excluded. Warranty does not cover wheels or bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or other damage of parts that is a result of normal use.  Warranty does not cover failure to follow instruction manual for assembly and disassembly. Lightweight EVA foam wheels are not all terrain wheels, and will not be covered for improper use.   NOTE that ‘self-repairs’ prior to a warranty claim void this warranty, and claims will be assessed at our discretion.    Approved warranty claims will be repaired or replaced, at our discretion, at no cost to the customer.  Globber Australia reserves the right to deny any warranty claim and will never issue credit or a cash refund.

You must be the original owner and able to provide proof of purchase (credit card receipt is fine) and provide at least two photos of your scooter, one of the damaged part and one of the complete product.   We may request additional photo’s should we wish to further assess your claim.  You must email [email protected], with this detail, plus your full name, address and mobile number, to make a warranty claim.  We will then assess your claim, and advise you of the outcome. Should we require the goods returned, we will offer a return solution at no cost to the claimant. If we deem spare parts will fix the issue, we will send the parts at no cost to the claimant.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product descriptions, pricing and availability, may be changed or updated without notice. Globber Australia and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Globber Australia believes that customer conduct violates applicable law or is harmful to the interests of Globber Australia and its affiliates.

Globber Australia shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Globber has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

These terms and conditions are applicable to you upon accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Globber Australia without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Safeguard Your Username/Password

You are responsible for any actions that take place while using your Globber Australia account. Keep your username/password secure, and do not allow anyone else to use your username/password to access your Globber Australia account. We are not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge. You agree to notify Globber Australia immediately of any unauthorized use of your account or password, or any other breach of security.

Termination

We reserve the right in our sole discretion to terminate your account, delete your profile and any of your User Generated Content, and restrict your use of all or any part of the Platforms for any or no reason, without notice, and without liability to you or anyone else.

 

Payment Methods

PAYPAL

Millions of businesses all over the world accept PayPal. With PayPal, you don’t have to enter your info every time you pay. Just add your cards and/ or bank account to PayPal. PayPal will keep them secure so you can shop anywhere PayPal’s accepted.  PayPal Service Fees. The fees which apply to the Products are set out in the Combined Financial Services Guide and Product Disclosure Statement (“CFSGPDS”) located here: /webapps/mpp/ua/cfsgpds-full?locale.x=en_AU.

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service. 

See here for PayPal’s Buyer Protection 

How to create a PayPal account?

Enter your name, email address, and password and click Next. Fill out your profile and click Agree and Create Account. Confirm your email address. After you’re done creating your account, double check your email inbox for an email from PayPal; open it to confirm your email address.

How to pay with PayPal without having an account?

• Checkout: Select a payment method. In this step, “select Proceed to PayPal”.
• Select “Pay with a Bank Account or Credit Card” If you are not registered in PayPal, select “Pay with a Bank Account or Credit Card”.
• Insert card’s details.
• Choose to create or not an account.

 

AFTERPAY

Shop now, pay it in 4 with Afterpay.   At Globber Australia, you can buy now and pay it in 4 interest-free instalments over 6 weeks.

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

How do I set up an AfterPay account?

• Step one: Add your items to your shopping cart.
• Step two: Select Afterpay as your payment method at the checkout.
• Step three: You’ll be redirected to Afterpay to login or create your account.
• Step four: Your payment schedule will be displayed.
• Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. You can find out more on at Afterpay’s safety and security page.

Items purchased with Afterpay can be returned for an exchange or refund, subject to Globber Australia’s Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

To find out more, visit the Afterpay website.

Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.