Shipping & Delivery
BLACK FRIDAY SALES PERIOD
Black Friday is an enormous online event, across all online retailers. The volume of orders across this event have a major impact on picking and dispatch timelines, and Australia Post’s delivery timelines. From commencement of our BLACK FRIDAY sale period, we aim to dispatch within 5 business days. We ask that you PLEASE check the Australia Post website for delivery times from Melbourne 3192 to your postcode, so you accurately understand timelines for recieving your parcel. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/. By placing your order, you acknowledge delays are possible, and you accept these sales event time lines.
Please make sure you provide us with an accurate delivery address, email address and contact phone number so we can contact you if there are any issues with your consignment. Note, we have worked hard to streamline our processes so you receive your order as quickly as possible. Once you have placed your order, these processes mean that changes to the product ordered, order cancellation or changes to delivery addresses are not always possible. Please double check ALL your information is correct at the time of ordering, including your choice of product; if you need to alter this, and IF we can make your requested change after the order is placed, you will incur a processing fee (excluding if state required to be changed). Note: Parcel lockers are generally NOT large enough to accommodate scooter purchases. If you choose to send to a parcel locker, it will most likely be redirected to your local post office, and Aus Post will likely NOT update you of this. We have no control over this, and any ‘parcel locker’ delays are out of our control.
General Delivery Details
We dispatch orders within 2-3 working days from receiving your order (example – order placed on a Monday will appear in the Tuesday order batch and be despatched by Thursday). All orders are dispatched from Metro Melbourne postcode 3194. Please note public holidays, and large sales events such as ‘Black Friday’, ‘Easter’, ‘Stocktake sale’ or ‘Boxing Day’ can add time delays to delivery timelines due to the volume of orders placed. We pack every order carefully to ensure it reaches you in good condition, your order will be sent through Australia Post or one of our preferred couriers. All consignments are trackable, but do not need a signature. The tracking number can be viewed from within your My Account Dashboard, and will also be sent to you via email. We ask that you PLEASE check the Australia Post website for delivery times from Metro Melbourne to your postcode. Once products leave our warehouse the delivery carrier becomes responsible for any delivery updates, and we will direct you to them for updates.
If you choose to have your parcel delivered to your home address, and are not home to take delivery: Australia post MAY take it to the local post office for you to pick up, HOWEVER, they are also authorised to ‘leave in a safe area’, they do not need a signature. If you choose to deliver to an address that generally has no one home, and your parcel goes missing, we will request a Proof of Delivery from Aus Post, but we are NOT responsible for replacing a parcel that has been delivered to an unmanned address. We strongly suggest you opt to deliver to a business address if you cannot be home.
If you get a pending tracking ID in your shipping confirmation email or text, please give it some time (12-24 hours) for it to show in the Australia Post system.
Split shipments
We have multiple warehouses. Some orders require multiple shipments from different warehouses. We will notify you if this applies to your order, as it will arrive in separate deliveries.
Australia/ NZ Delivery costs
We offer a $13.95 flat rate shipping option for orders under $129, and FREE shipping for orders from $129.
We do not offer pickup.
Delivery to NZ – packages under 3kg are charged at AUD$15, and anything over 3kg is charged at AUD$25. Helmets cannot be shipped to NZ, due to lithium batteries contained in these products, that are unable to travel by air freight.
We ask that you bear with us and our transport services to get your orders delivered as promptly as possible. We thankyou for your order, and appreciate your patience, kindness and respect during the busy periods.
If you have any questions about delivery, please contact us. [email protected]