Delivery
Please make sure you provide us with an accurate delivery address, email address and contact phone number so we can contact you if there are any issues with your consignment. Note, we have worked hard to streamline our processes so you receive your order as quickly as possible. Once you have placed your order, these processes mean that changes to the product ordered, order cancellation or changes to delivery addresses are not always possible. Please double check ALL your information is correct at the time of ordering, including your choice of product; if you need to alter this, and IF we can make your requested change after the order is placed, you will incur a processing fee (excluding if state required to be changed)
General Delivery Details
We dispatch orders within 2-3 working days from receiving your order (example – order placed on a Monday will appear in the Tuesday order batch and be despatched by Thursday). All orders are dispatched from Metro Melbourne postcode 3194. Please note public holidays, and large sales events such as ‘Black Friday’ or ‘Boxing Day’ can add time delays to delivery timelines. We pack every order carefully to ensure it reaches you in good condition, your order will be sent through Australia Post or one of our preferred couriers. All consignments are trackable. The tracking number can be viewed from within your My Account Dashboard, and will also be sent to you via email. We ask that you PLEASE check the Australia Post website for delivery times from Metro Melbourne to your postcode. Once products leave our warehouse the delivery carrier becomes responsible for any delivery updates.
If you get a pending tracking ID in your shipping confirmation email or text, please give it some time (up to 12 hours) for it to show in the Australia Post system.
Australia/ NZ Delivery costs
We offer a $12.95 flat rate shipping option for orders under $99, and FREE shipping for orders over $99.
We do not offer pickup.
Delivery to NZ – packages under 3kg are charged at AUD$15, and anything over 3kg is charged at AUD$25. Electric scooters and helmets, cannot be shipped to NZ, due to lithium batteries contained in these products, that are unable to travel by air freight. Globber ONE K165 BR Scooter cannot be shipped due to size restrictions.
We ask that you bear with us and our transport services to get your orders delivered as promptly as possible. We thankyou for your order, and appreciate your patience, kindness and respect during the busy periods.
If you have any questions about delivery, please contact us. [email protected]