Cancellation, Refund and Returns Policy

Order changes or cancellation

• Once you have placed your order, automated processes mean that changes to the product ordered, order cancellation or changes to delivery addresses are unlikely.  We aim to streamline all our processes so you receive your order as quickly as possible. Please double check all your information is correct at the time of ordering, including delivery address, phone number, and correct product and colour ordered. We take no responsibility if you are unable to complete this detail accurately. 
• If we are able to cancel your order without incurring any costs to ourselves, your refund will be processed back on the original payment method within 10 business days, and note – PayPal and Afterpay merchant fees are non-refundable in the event of a refund.

Change of Mind Refund/ Returns

• Consumers are not entitled to a refund under the ACCC consumer guarantees if they got what they asked for but simply changed their mind, the product did not fit, they found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it.  This is highly applicable to HELMET purchases so PLEASE ensure you measure your child’s head as per instruction and choose the correct size.
• All claims for a refund for a change of mind return must be made within 5 business days of receiving your order. You are required to email [email protected] quoting your Invoice number and the items you wish to return. You will be advised via return email the address for the item to be sent.  Alternatively, you can secure the details via the Chat function on the website.
• Note, original shipping rates will not be refundable, only the product cost.  Furthermore, if your order has been dispatched, delivery attempt has failed as you were not home to take delivery; or you supplied the wrong address; or the order is now awaiting collection at a local post office – if you then instruct “Return to sender” – this will also be regarded as a change of mind return and the return postage cost will be deducted from your refund. 
• The goods must be sent back to the nominated address and be in their brand new, undamaged condition, and in undamaged packing, to allow to be resold. It is your responsibility to ensure the item/s are packed securely to avoid possible damage from shipping. If these criteria are not met, you may forfeit your refund.
• Your refund will be processed back on the original payment method within 10 business days, and note – PayPal and Afterpay merchant fees are non-refundable in the event of a refund.

We appreciate your patience, kindness and respect, while we assist you with your query.